Can't find the answer to your question? Submit a helpdesk ticket by clicking "Request Assistance" above. We're glad to help!
I'd like for my accountants as well as my tech support department to be able to have access to Wiretap Telecom's online portal. Does Wiretap Telecom's online portal allow for multiple users?
An additional portal user that I added for my company's Wiretap Telecom account is no longer with my company. Can I remove them as an authorized user on that account?
I'm a managed service provider, and I'm getting a message on the portal that says I need to approve the porting agreement before submitting a port on behalf of my client. Will I need to approve this agreement every time I need to submit a port?
I'm a managed service provider, and I'm getting a message on the portal that says I need to request access to my end user's account, before I can access said account. Will I need to do this every time I need to access my end user's account?
If I have found pricing that is cheaper than that of Wiretap Telecom, is Wiretap willing to match pricing?
I'm a managed service provider, who is currently partnered with a SIP trunking service provider that allows me to put my own charge on my clients' invoices. Would this be possible with Wiretap Telecom?
My organization is looking to potentially bring over lots of phone numbers and minutes of usage. Is Wiretap Telecom willing to come down on pricing for bulk users?
I want to manage my own customers by creating and deleting trunks. Do I need to have a new account setup each time I do this?
If I wish to purchase a new phone number to add to my account will I need to call Wiretap Telecom to do so?
With Wiretap Telecom, will I be able to enable automatic failover forward, for the event that my trunk goes down?
I'm going to be out of the office traveling next week, so I'd like for inbound calls to come to my cell phone. Can that be done on Wiretap Telecom Services?
I'm a managed service provider who has multiple end-users that I wish to bring onto my Wiretap Telecom account. Will I need to request an LoA every time I have a new end user that I wish to bring over?
I have a different PBX from the ones listed on Wiretap Telecom's website. Would Wiretap Telecom be able to connect to it?
I have employees that make calls regularly to different states. On Wiretap Telecom's services, would it be possible for my employees to be able to switch between different phone numbers for their outbound caller ID, depending on the state they are calling to?
What is the fastest way for me to find out whether a phone number is able to be ported to Wiretap Telecom?
My organization does business in other countries besides the US. Will Wiretap Telecom be able to route calls to those other countries?
I'm not the most tech-savy person, but I'd like to be able to have a state of the art VOIP phone system for my business. Is that something Wiretap Telecom can help me with?
My organization has a PBX that we would like to move over to Wiretap Telecom's hosting services. Is this something Wiretap Telecom can help us with?
I'm a managed IT service provider who is interested in reselling Wiretap Telecom's services, but I don't want my company to become a telecom company. Can Wiretap Telecom help me with this?
I have a large staff, and I'd like for all of them to be able to use Core-fax to send faxes. Will I need to Core-fax enable each individual email address?
I see on the website that pricing for Core-fax starts out at $19.99 monthly. How many users will that allow me to enable?
If I send an SMS message using Core-SMS and I have a signature associated with my email address, will the signature come across in my Core-SMS message?