Frequently Asked Questions



Can't find the answer to your question? Submit a helpdesk ticket by clicking "Request Assistance" above. We're glad to help!

Wiretap Telecom's support team is second to none, with industry leading response and resolution times, when the need arises, you can count on Wiretap Telecom to keep you connected.
Wiretap Telecom operates a triple geo redundant network, with data centers in Kansas City, Dallas, and Atlanta. Wiretap Telecom is proud to maintain 100% overall uptime for its carrier services.
Yes, Wiretap Telecom proudly sells Yealink and Adtran Telephony hardware. Wiretap also sells the hardware necessary to use our SD-WAN connectivity solutions.
Wiretap Telecom's company headquarters is in Oklahoma City, however Wiretap Telecom provides our clients with triple geo-redundancy, with data centers in the southeast, southwest, and midwest!
If you would prefer, Wiretap would be willing to bill you, instead of billing your end users. This would allow you to whitelabel our services!
The first thing we ask is that you reboot all downstream equipment. This includes PBXs, routers, and internet equipment. If this doesn't correct the issue then submit a helpdesk ticket by clicking "Request Assistance" at the top of the page. Tickets submitted to our helpdesk alert engineers immediately via various push notifications.
Yes, those statistics will be available for you on your online portal!
The best way to reach out for support is to submit a helpdesk ticket by going to wiretaptelecom.com and choosing the Request Assistance option at the top of the page. By submitting a helpdesk ticket, it helps us track issues to be sure they get resolved. We can also be reached on our toll-free main number at 8774713603.
Yes. After you get your account generated and you get signed into your online portal, you will be able to add additional portal users whenever you'd like!
Wiretap Telecom would be providing the managed service provider and their clients with triple geo-redundancy, as we have data centers in the southeast, southwest, and midwest. Wiretap Telecom would be providing the managed service provider and their clients with per minute rates as low as $0.0036 for inbound and $0.0054 for outbound, and we are willing to pay commissions on new end user accounts that managed service providers help to bring over to our services.
We can do either, depending upon your preference! Call us today to find out more about pricing!
That depends. If we bill you instead of billing your end users, you will be responsible for either paying the taxes or providing us with the proper documentation to show that you are tax exempt. If we bill your end users, we will handle the taxes for you!
Neither. The $15.99 charge is a monthly recurring charge for having an account enabled with the lowest rates. On your account you'll be able to have as many trunks and end-users as you'd like, at no extra cost!
Please mail billing payments and inquiries to:

Wiretap Telecom, LLC.
PO Box 311105
Miami, FL 33231
Yes. You can change your plan, add new features and remove features at any time. Please note, however, that certain plan changes can only take effect at the beginning of a month.
Yes. We offer post-pay services for qualified accounts. Please contact us for more information.
Yes, depending upon the circumstance. If you can give us a clear picture of where we'd need to be at price-wise to have a good shot at earning your business, we are confident that we can provide you with the best pricing in the biz!
No, we allow our clients to change their plan at any time, with no additional cost or penalty!
Yes. If you so choose, we will allow you to add a managed services fee onto any quote from us for your end user. If you choose to partner with us in that way you will receive the amount for managed services, instead of a 15% commission on monthly recurring charges.
Wiretap Telecom recommends IP authentication, but we also have the capability to authenticate via username and password as well (available via helpdesk ticket.)
Yes, you own your telephone numbers and you can port them to Wiretap Telecom.
Generally a port completes in about one week, but in some situations we can port in 24 hours or less. This depends on the accuracy of the information you provide about your current number(s) as well as who the losing carrier is. Losing carriers generally require information such as your address and name to be exactly what appears on your current bill. Other factors are based on which carrier you are porting from and the quantity and type of numbers you're porting.
Yes. We typically handle this by supplying your company with a temporary number. You can then contact your current carrier and have all phone calls forwarded to the temporary number. This will allow your new Wiretap Telecom phone system to be activated without an outage until the port(s) completes.
Yes. Many carriers limit the number of active calls a company can make simultaneously. Wiretap Telecom has many products to choose from, so rest assured you will only be limited based on the type of products you purchase. For instance, we offer products which allow you to have unlimited call paths or products where you can choose the number of call paths you desire. No matter what, we believe you will be satisfied!
No. We never charge extra for multiple locations. Our systems are robust and very flexible so we can offer unlimited locations at no extra charge. You will probably want at least one phone number per site for E-911 purposes as well as enhanced caller ID for each site. Each phone number and CNAM features do cost incrementally, however, you get to choose and control your expenses.
No, we make is simple. Use our customer portal to manage your trunks. When you have a new customer simply add a new trunk, assign DID's, and add the IP address. That's it.
Yes. We offer state of the are business grade SIP Trunks. Your PBX will connect directly to our trunking services through your existing high speed internet connection.
No. You can have as many trunks as you need for free. Simply sign into our customer portal, create trunks and assign phone numbers to them. It's that simple.
We sure do! Message or call us today to learn more about our partner program!
Our SIP trunking services are offered on a month to month basis. We do not have long term contracts!
No. From your online portal you will be able to purchase phone numbers, according to desired parameters and depending upon availability!
Yes. If you let us know the static IP address for your PBX we can get a temporary test trunk set up for you, free of charge!
Not yet, but that is something that we have been in communication with 3CX on. 3CX has informed us that they are not adding additional carriers for SMS until the release of their most recent version, which they expect to be in Q3 of 2021.
Yes. From your online portal you will be able to enable automatic failover forward, either by trunk or by phone number!
On your account from us you will be able to turn up as many trunks as you'd like, at no extra cost!
Yes. As long as it is an IP PBX, we should be able to connect to it. Before moving further, we would be happy to get a temporary test trunk enabled for you at no charge, so you can familiarize yourself with the configuration process!
Wiretap Telecom can deliver our services in 4 different ways, over the internet, through a vpn tunnel, over private fiber, or via sd-wan technology.
To utilize Wiretap services, you will need a PBX in addition to your phones. We offer cloud PBX hosting for FreePBX and 3CX eliminating the need for on-site PBX hardware. Furthermore, if you choose another PBX cloud provider or if you desire to run your own PBX on-premise, then if your PBX is SIP compliant we trunk to it regardless of its make.
Maybe. If your phones are SIP IP Phones then you should be able to use them with our services. We would need to know the make and model of your phones to verify.
Yes. When you purchase phones from us you will receive fully tested phones. What does this mean to you? It simply means that troubleshooting issues and managing your phone settings is much easier. We sell Yealink IP Phones.
Yes. Our Hosted PBX platform allows for extension dialing and transferring calls between locations.
Yes. As part of our Core-PBX offering, we would be willing to fully manage your PBX for you if that would be helpful for you!
It sure is! I would recommend you reach out to our support team by going to wiretaptelecom.com and choosing the Request Assistance option at the top of the page, in order to get that process started.
Yes. With our managed hosting services we would be willing to handle the billing and support for your clients. Reach out today to learn more!
No. With our services, you will be able to utilize the same number for both voice and faxing! You can even use the same number with our e-fax and ATA fax services! Call us today to find out how!
Wiretap Telecom has developed a proprietary ATA Fax Gateway service with unprecedented success delivering FoIP service to Analog Fax Machines. We support and sell Adtran devices, but we allow you to bring your own ATA as well (limited support provided for BYO.)
Yes. With Core-fax both inbound and outbound faxes will be sent/received via email, attached as PDF documents!
No. From your online portal you will be able to Core-fax enable your company's email address domain, so that anyone with an email address ending in that domain can send faxes using Core-fax!
Yes. The cover letter will need to be attached as part of the PDF document to be sent via Core-fax.
Yes. With our Core-SMS product you would be able to send AND receive SMS messages, via email!
Yes, but this signature will likely not come across cleanly. We recommend you remove your signature from the email containing your Core-SMS message, prior to sending.
Once you've enabled a number for Core-SMS usage from your online portal, you'll need to send an email from your Core-SMS enabled email address to a special email address we have, while putting the desired recipient's number in the subject line of the email. You'll need to type out your desired message as you would if you were typing an email, and you'll want to be sure to remove any email signature.
Once you're signed into your online portal you'll want to click on Core-SMS, then click Manage Numbers in the dropdown, then click the blue plus sign on the next page. Once you have the number enabled for SMS, you'll want to click the number in the Core-SMS Number Management grid, to assign an email address to it.
Core-Fiber is available in all 50 states. We partner with hundreds of carriers across the US to deliver connectivity to your premise.
Fiber services typically require a contract to cover the build costs of installing the fiber to your premise. Contract terms are different per service order.
Core-Fiber has a standard SLA (service level agreement) of 99.9% uptime.