Who We Are
Who we are, what we do...
How Hosted Works
We utilize Voice over IP (VoIP) technology to host your phones. The only equipment you need is a router, phones, and a high speed internet connection. We offer fully managed services for free. With our plans you get plenty of free services such as voicemail, auto-attendants, call forwarding, and much more. We offer call queue services, custom dialplan configuration, and many other feathres.
Every company is unique so we custom build our hosting plans for each customer at no charge. Click the Get Started For Free button and one of our customer care representatives will call you to discuss your needs.
* Business plans start as low as $39.99/month with no annual commitment.
How Residential Works
Our residential phone services give your peace of mind with free E-911 services. Don't rely on your cell phone's GPS signal for emergency services. During emergencies you need first responders to know exactly where you are calling from without even asking you for your location.
With the proliferation of cell phones, some think home phone services are no longer needed. With our easy and reliable services you can put down your cell phone and start using your home phone again. We offer free E-911 services and fully managed support. Click the Get Started For Free button and one of our customer care agents will call you to discuss your needs.
* Residential plans start as low as $9.99/month with a 12 month commitment.
Earn Commissions Today
We value our agents and we show our appreciation by offering a 15% commission on MRC (monthly recurring charges). We offer commissions on both trunking and hosting services and there are no limits or caps.
That's right, bring your network managed customers to Wiretap Telecom for hosting and trunking services and you get paid commissions. Even more, you can white label our services or we can bill your customers directly. Simply put, we make it easy for network technicians and managed services providers to bring our valued telecom services to your customers.
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Free Account Setup
How a free trunk works
A free trunk has the same standard features as our permanent business grade trunks. You get a limited amount of free minutes to make and receive calls anywhere in the US. You can convert your free trunk into a permanent trunk whenever you like through our customer portal.
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How Intelligent Message Queues™Work
Intelligent Message Queues give you instant access to call activity for your organization. Simply subscribe to Amazon SQS services and receive immediate transactions such as incoming calls, call hangup, call transfers, customer call queue status, and even be notified of an incoming voicemail before it arrives.
What you do with queue messages is up to you. You can use our SMS Gateway Services to send SMS messages, send e-mails, monitor call agents and customer support representatives and much more. The sky is the limit with these services.
Custom Software Development
If you have communications related software development needs then we can help. We can custom build just about any telcom related project and much more. From building an SMS bulk client to integrating your CRM with your call center, we've got you covered.
Do you have a technology related idea that can set you apart from your competition? Simply click the Request A Quote button and request a quote.
How SMS Gateway Work
Send messages in bulk or from our browser interface. Pay only for the messages you send with a fixed low price of $0.00390 per text. Our bulk send interface requires no programming experience. Simply upload a CSV file, which can be created from Microsoft Excel, and our system will automatically process and send text messages for you.
You can review the success and fail rate per text with our transaction log view.
* Requires a Trunking or Hosting plan.
Self Service Portal
Manage your account through our advanced adminstrative portal. Our portal let's you review call activity in real-time with our Intelligent Message Queue™ snapshot view. Manage trunks, phone numbers, attendant consoles, extensions, etc. in only a few clicks. View invoices, service orders, submit helpdesk tickets and pay your bill, and much more.
Our full featured service portal makes managing your account easy.
* Free with a Trunking or Hosting account.
We strive to protect consumers by creating a strict number port guideline. We require a digitally signed authorization form from an authorized representative and we strictly follow FCC porting guidelines. Please see the list below for required information for porting numbers to Wiretap Telecom:
- Name of authorized representative (name must appear on your bill from your current provider)
- Full Address as it appears on your bill from your current provider
- Billing Telephone Number (BTN) as it appears on your bill from your current provider
- Each number (DID) you wish to port to Wiretap Telecom
Important consumer information from the Federal Communications Commission fcc.gov
All combined numbers must exist on the same bill. Multiple port forms will be required when porting numbers from multiple carriers.
We may apply limits to your usage of any service we provide, for various reasons. These may include: if your use of our services is not appropriate or fair, if it affects (or may affect) other users' enjoyment of the service, or if it is significantly different from the usage that we would expect from a customer. If we think any of these to be true, you should be aware that this could result in us imposing limits of your access to the services.