Support
Get unstuck, three ways.
Look it up yourself, open a ticket, or pick up the phone. Every route reaches the same people who work on this network, and everything that is not in the docs becomes a ticket — so writing your own is the quickest way through.
Ways to get help
Read the docs
Setup guides for 3CX, FreePBX, and Yeastar, plus porting, messaging, fax, and emergency services. No login needed.
Browse the docsOpen a ticket
Writing it up yourself is the fastest route to a fix, and the best one for anything that needs us to look at your account or a specific call.
Go to the help deskCall support
A US-based telecom specialist answers and writes the ticket up for you. It joins the same queue, so calling adds a step rather than skipping one.
816 WIRETAP816-947-3827Before you write in
A first reply that answers, not asks.
Every missing detail costs a round trip. Include your account number, and for a call problem, the calling number, the number that was dialed, and roughly when it happened. The support ticket guide lists what we need for call, fax, and messaging issues.